Write to the
print room.
Order questions and reader letters land in the same inbox, and both get a reply from a person. Tell us which yours is and it will find the right desk.
A letter to the desk.
Form № 01Six things people often ask.
If yours is not answered below, the form above is the right place. Order questions come first in the queue.
Where is my print?
Every print is made to order and typically dispatched in 2 to 5 business days from the print facility nearest to you, then delivered by tracked post. If it has been longer than that, email us your order number and we will chase it.
My print arrived damaged.
We will fix it. Within 30 days of delivery, damaged, defective, or wrong-item orders get a free replacement or a full refund: email a photo of the problem and we will take it from there. Details on the shipping & returns page.
Can I return a print I changed my mind about?
Because every print is produced for your order, we do not offer change-of-mind returns, and digital downloads are non-refundable once delivered. If something is wrong with the print itself, that is a different matter: see question two.
Do you ship to my country?
We ship free to the US, Canada, the UK, Europe, Australia, and New Zealand. Prints are produced at the facility nearest to you, so they travel a short distance rather than an ocean.
Can I republish a journal piece on my blog or newsletter?
For non-commercial republication, yes, with a clear credit and a link back to the original. Email first so we know it is happening.
I have a sighting or a correction.
Send it in. Sightings with a date, a place, and a little detail are a pleasure to read, and corrections are acted on quickly, with a dated note appended to the piece.
“Half the pleasure of running a small print room is the letters that arrive: about the birds, about the prints, and occasionally about both at once.”